Ecommerce Assistant

Please note:

We are also open to hearing from candidates with more experience who may be suited to an Ecommerce Executive-level position. The role, responsibilities and salary can be adapted depending on experience.

Minka Dink London is a rapidly growing fashion brand based in London. Our aim is to create versatile and timeless clothing to suit every occasion. We are looking for adynamic, organised and commercially minded E-commerce Assistant to join our growing team in London.

The Ecommerce Assistant supports the day-to-day running of the Minka Dink website, helping to ensure products, content and promotions are accurate, engaging and launched on time.

Working closely with the Head of Ecommerce, this is a hands-on development role offering experience across website trading, product management, customer service, email marketing and digital copywriting.

We are looking for someone who is highly organised, commercially aware and confident with writing. This would suit someone with some experience in ecommerce, retail, marketing or customer service who is keen to develop a career in ecommerce.

Responsibilities start supported and hands-on, and broaden as the individual develops under the guidance of the Head of Ecommerce.

• Upload and maintain products, including descriptions, imagery, pricing, sizing, tags and inventory.
• Write and edit accurate, engaging and on-brand product descriptions and website copy.
• Create and update product and collection pages.
• Support product launches, promotions, sales and seasonal website updates.
• Merchandise collections and product listings in line with agreed trading priorities.
• Monitor stock availability and make agreed updates to the website.
• Complete regular website checks across desktop and mobile, reporting and helping to resolve errors.

• Help oversee the day-to-day customer service function, working closely with our two Customer Service Assistants to ensure enquiries are handled efficiently and within agreed response times.
• Support the Customer Service Assistants with more complex queries across orders, returns, sizing, payments and deliveries, escalating issues where needed.
• Help maintain a consistently high standard of customer experience across email and social channels.
• Liaise with the Operations team and couriers to help resolve delivery and returns issues.
• Share recurring customer questions and feedback with the wider team.

• Draft clear, engaging and on-brand copy for email campaigns, paid advertising and other digital marketing activity.
• Help build, schedule and test email campaigns in Klaviyo, including product selection and imagery.
• Carry out pre-send checks to ensure copy, links, pricing and promotional details are accurate.
• Assist with customer segmentation and automated email flows as experience develops.
• Support the creation of ad briefs and copy variations for paid social and search campaigns.

• Help prepare weekly ecommerce reports using agreed templates.
• Monitor basic website, product and email performance and highlight anything requiring attention.
• Support website improvement projects through data entry, content updates, testing and quality assurance.
• Work collaboratively with the Marketing, Product and Operations teams.
• Suggest practical improvements to website processes and the customer experience.
• Continuously review ecommerce processes and identify opportunities to improve efficiency, accuracy and scalability.
• Document new processes and help embed best practice across the ecommerce function.
• Support cross-functional projects with marketing, operations and customer service teams.
• Take ownership of personal development by building ecommerce, trading and commercial knowledge.
• Progressively assume responsibility for larger areas of the ecommerce function as experience develops.
• Develop the skills and confidence required to manage the website as a core commercial sales channel.
• Build ecommerce, commercial and leadership skills through ongoing development, with a clear progression pathway to a more senior role.

Weighted toward learning…