Finnish Customer Service Advisor

Finnish Customer Service Advisor

Full time, permanent role

£28,000 per annum

We are recruiting for a fluent Finnish speaking Customer Advisor to join our global outsourcing client in Canary Wharf. This is a full time, permanent contract providing a high level of service across multiple channels including calls and web chat.

This is based out of Canary Wharf but hybrid working is possible once full training is completed.

• Handling inbound calls from customers and providing a high level of customer care
• Responding to queries via multiple channels including calls, emails and web chat
• Responding to both Finnish and English speaking customers
• Updating customer records accurately
• Resolving customer queries and complaints

• Fluent in both Finnish and English
• Previous experience in a customer service role, telephony experience is preferred but not essential
• Computer literature and confident using multiple systems
• Able to work in a fast paced environment
• Can comfortably commute to Canary Wharf

• Monday to Friday: 8am-4:15pm
• Full time hours

We are looking to speak to candidates available to interview and start in September.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.