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Ecommerce Customer Service Manager: Leadership & KPIs
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-09
Listing for:
Muji Europe Holdings Ltd
Full Time
position Listed on 2026-09-09
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Ecommerce
Job Description & How to Apply Below
A well-known retail brand in London is seeking a Customer Service Manager to lead their in-house customer service team. The role involves setting performance targets, managing an outsourced contact center, and ensuring exceptional service delivery. The ideal candidate will have at least 5 years' experience in ecommerce customer service, exceptional leadership skills, and be educated to degree level. Proficiency in CRM software and excellent communication skills are essential.
This full-time position offers a dynamic work environment with significant responsibilities.
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