Customer support coordinator

Are you a professional with a background in customer care? Randstad is currently seeking a motivated individual to join an important company as a Customer Service Specialist to provide essential support in a professional environment. If you are organized, reliable, and committed to delivering quality interactions, then this role is for you.

Job Title:

Customer contact specialist

Work Location:

Abingdon - OX14 1DY
Contract Type: 12 months Salary: £29,250 per annum

Hours:

9AM - 5PM (Mon - Fri) Responsibilities :
Customer Support:
Responding to customer queries via phone and email with professionalism, empathy, and a commitment to delivering an outstanding experience Service Bookings:
Managing and completing bookings for our Occupational Health services, while guiding customers through the process with clarity and care Clinic Coordination:
Opening and managing clinic schedules, sourcing resources, and ensuring appointments are set up accurately and efficiently Supplier

Collaboration:

Liaising with trusted third-party providers to ensure clinics run smoothly and services are delivered on time Internal Liaison:
Acting as a vital link between our customers and internal teams-such as Clinical and Laboratory-ensuring clear communication and timely resolution of queries Process Excellence:
Following standard operating procedures meticulously, prioritising tasks effectively, and meeting service level agreements (SLAs) and key performance indicators (KPIs). Administrative Support:
Carrying out general admin tasks to keep everything running behind the scenes Team Contribution:
Taking on additional tasks as needed to support the wider goals of the team and business Experience | education:
Educated to national standards Excellent written and oral communication skills Previous experience within a customer services role is desirable IT literate with a good working knowledge of Word, Excel & Outlook

Experience with Salesforce is desirable

Experience of working for a service provider in a related field is preferable. Strong problem solving skills Ability to prioritise workload to meet deadlines Be customer and quality focused If this is something that you'd be interested in please apply with your updated CV and I will contact you. Randstad Business Support is acting as an Employment Business in relation to this vacancy.