Revenues and Debt Recovery Officer
Job in
London, Greater London, L337TJ, England, UK
Listed on 2026-09-10
Listing for:
Reed
Full Time
position Listed on 2026-09-10
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Location:
Wembley, London Job Type: Hybrid (Wednesday's in office)
Working Hours:
Monday to Friday, 9am to 5pm Join our team as a Revenue and Debt Officer, where you will play a crucial role in ensuring the efficient billing, collection, and recovery of various debts including Council Tax, Business Rates, and more, in accordance with legislation and council policies. This position requires a detail-oriented individual who can manage multiple responsibilities and maintain high standards of customer service.
Day-to-day of the role:
Establish and validate correct liabilities, applying discounts and exemptions where applicable, and identifying the correct liable parties. Maintain accurate records of customer interactions and decisions regarding liability details across various databases and IT systems. Resolve customer enquiries through multiple channels such as phone, email, and social media, ensuring high-quality customer service. Promote and support the use of alternative service channels to reduce demand and facilitate channel migration.
Negotiate repayment arrangements and monitor compliance, balancing customer circumstances with the council's financial interests. Liaise with internal and external stakeholders, including Audit and Investigations and the National Fraud Initiative, to ensure effective debt recovery. Report property changes to the Valuation Office Agency and handle related discrepancies or enquiries. Contribute to the continuous improvement of services, suggesting and implementing enhancements. Required Skills &
Qualifications:
Detailed knowledge of legislation related to debt recovery, including taking control of goods and insolvency. Experience in handling complex customer enquiries and maintaining detailed records. Strong negotiation skills and the ability to manage sensitive situations with empathy and professionalism. Proficiency in using IT systems relevant to billing and debt recovery. Ability to work effectively both independently and as part of a team.
Commitment to high standards of customer care and equal opportunities.
To apply for the Revenue and Debt Recovery Officer position, please submit your CV
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×