Passenger Services Agent Airline

Position: Passenger Services Agent Airline company
Passenger Services Agent  A major oriental airline seeks a Passenger Services Agent to work in their team in west London. In this role you will be responsible for making sure that passengers and their luggage safely board the aircraft at the right time while performing unparalleled customer service. TYPE:
Two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as your visa allows

WORKING HOURS:

Full-time, 35 hours per week, includes shift work and weekends
* early shift is 5:00-13:30 and the late shift is 12:00-20:30. SALARY: £30-33K depending on experience, plus good benefits
* This package is inclusive of premium average and shift pay and a non-guaranteed annual bonus which is around one month's salary. START: ASAP

LOCATION:

West London Training:
Thorough training will be provided to ensure the expected quality standard is met BENEFIT:

- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave) - Discounted private medical cover with Aviva
- Defined Contribution Pension with Aviva (JAL will match up) - Group Life cover
- Discounts on flights - and more Passenger Services Agent

Main Responsibilities:

• Give passengers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey
• Carry out Passenger Service duties for both arrival and departure flight handling, including
• Check-In passengers ensuring security compliance and document checks are carried out accurately
• Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries
• Special Services, arrange meet and greet for VIP’s
• Departure Flight preparation, seat planning
• Arrival Flight preparation and Departure Gate reconciliation Handling
• Host and supervise check-in facility & Staff
• Flight Management
• Monitor flight status to take necessary action including connection flights
• Lost & Found enquires, Baggage Services
• Conduct and accompany S.V.P for VIP sales calls
• General Office housekeeping and tasks Passenger Services Agent Ideal Candidate:
• Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
• Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
• Able to demonstrate a flexible and positive attitude, attain excellent customer service skills and to communicate well at all organisational levels
• Close attention to detail as there is important documents and booking aspects involved
• Time management skills
• Maintain confidentiality
• Some understanding of Japanese culture and Japanese language would be advantageous  All applicants for the Passenger Services Agent must have the right to work in the UK as the Company is not able to offer visa support.  Working holiday and graduate visa holders with more than 18 months remaining on their visa may also apply, depending on their experience.