Community Associate, Customer Service​/HelpDesk

Job Title: Community Associate

Location: Venture X White City

Hours: Monday - Friday 8:30 - 17:30

Salary: £28,000 plus up to 10% discretionary bonus

Reporting Line: Community Manager

Company Description

Venture X White City is a dynamic coworking space located in the heart of London's iconic media and fashion neighbourhood. Spread across two stunning floors with private outdoor terraces, it offers tech-enhanced, ergonomic work spaces, meeting rooms, and community-focused facilities designed to cater to businesses of all sizes. Easily accessible via Wood Lane and White City underground stations, as well as nearby bus, overground, and rail stations, the space provides a seamless commute for professionals.

With its proximity to Westfield London, Europe's premier retail destination, it offers convenient access to numerous dining, shopping, and leisure options. Venture X White City stands out as a professional and flexible choice for teams and individuals alike.

Role Description

To assist the Community Manager with daily tasks whilst proactively creating an engaging business environment and promoting the member community.

• Excellent levels of customer service and customer care
• Build and maintain a strong community network
• Assists with flexible workspace viewings for potential new members
• Organising, hosting and attending member events
• High standards of presentation and maintenance of the workspace environment

Core Areas of Responsibility:

Member & Customer Service

• Be the first point of contact for visitors and customers at the reception area and communal space ensuring excellent levels of presentation within the workspace
• Provide top level customer service to all members, customers, and visitors
• Engage with all existing members, and potential new clients to strengthen and increase good customer relationships by understanding them and their business needs
• Ensure all day-to-day members’ needs and complaints are dealt with effectively to ensure successful running of the workspace and member experience
• Ensure all reception/admin duties are well managed (booking meeting rooms, taking payments for Ad-hoc requests, distributing the daily mail, ensure courier parcels have all the details for scheduled pick-ups, etc.)

Sales

• Assist with sales and viewings of the workspace both proactively and at the request of the Community Manager where necessary
• Develop a solid understanding of additional services that can be offered such as office upgrades / meeting room bookings etc.
• Assist in the hosting, management, and marketing of other company brands within the space whilst ensuring all up/downsizing opportunities are maximised
• Familiarisation with competing centres and services in the local areas

Team

• Represent the brand in good communication, teamwork and building an entrepreneurial environment within the Venture X team
• Be capable of deputising in the absence of the Community Manager

Community Management

• Actively building and maintaining communities within the workspace
• Organising and hosting networking and social events to create and forge new relationships with potential customers and relevant stakeholders
• Creating content (eg newsletters, social, posters & promotion, etc)
• Promote the company through members and general public contacts

Workspace Management

• Identify value enhancing workspace improvements and recommend these to the Community Manager
• Ensure compliance with company’s Health and Safety Policy and all associated statutory requirements throughout the workspace
• Work closely with the Community Manager to ensure smooth move in / outs for new and existing members in the space
• Work effectively with the team and management to ensure high standards of presentation and maintenance of the space, and arrange reactive works if necessary
• Keep up to date with workspace procedures as well as proactively discussing “better practice” to improve
• Carry out Ad-hoc tasks as agreed with the Community Manager

Qualifications

• Strong interpersonal skills and a customer-focused approach to fostering a welcoming community
• Proficiency in communication and community support to handle member interactions effectively
• Experience in case management and community health engagement
• Ability to work collaboratively, with excellent organizational and multitasking skills
• Enthusiasm for coworking culture and an interest in building meaningful community connections
• Previous experience in a similar role or in client-facing industries is a plus