Account Specialist

Account Specialist

Location:

London or Paris Hybrid: 2 to 3 days/week in office

About the Business

Lexis Nexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management.

Learn more:

The Account Specialist, plays a key role in supporting the sales and account management teams across the Bankers Almanac portfolio. The successful candidate will help customers derive maximum value from Lexis Nexis Risk Solutions' trusted payments and banking reference data solutions, supporting activities across onboarding, implementation, renewals, account administration, and customer success. Working closely with Sales, Product, Customer Support, Operations, Finance, and Legal teams, the Account Specialist will ensure a seamless customer experience and help drive customer retention and growth across financial institutions, corporates, fintechs, and payment service providers.

• Act as a primary point of contact for administrative and operational support across the Bankers Almanac customer base.
• Support customer onboarding and implementation activities for Bankers Almanac solutions, ensuring successful adoption and timely delivery.
• Coordinate customer requests relating to product access, data delivery, contract administration, billing, invoicing, and service queries.
• Partner with Sales and Account Managers to support renewals, upsell opportunities, and customer retention initiatives.
• Work closely with internal teams to resolve customer issues and ensure service expectations are met.
• Monitor customer activity and proactively identify opportunities to improve engagement and customer outcomes.
• Maintain accurate customer records and account information within CRM systems.
• Support customer communications relating to product enhancements, data updates, and service changes.
• Assist with preparing account reviews, customer reporting, and commercial documentation.
• Identify opportunities to streamline processes and improve the customer experience.

• Experience in customer success, account support, sales support, account management, or client services, preferably within financial services, payments, fintech, or data services.
• Strong understanding of customer lifecycle management, including onboarding, implementation, and renewals.
• Fluent in English.
• A second European language (French, German, Spanish, Italian, Dutch, Russian, or another European language) is highly desirable.
• Excellent communication and relationship-building skills with both customers and internal stakeholders.
• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with CRM platforms such as Salesforce and Microsoft Office applications.
• Highly detail-oriented with a customer-first mindset.
• Interest in banking, payments, financial crime compliance, reference data, and financial institutions is advantageous.

• A passion for delivering exceptional customer experiences.
• Strong collaboration and stakeholder management skills.
• A proactive and solutions-oriented approach to problem solving.
• The ability to build trusted relationships with both customers and internal teams.
• An eagerness to learn and develop expertise within the Bankers Almanac portfolio and the broader payments ecosystem.

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning…