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Complaints Officer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-11
Listing for:
Marks Consulting Partners Limited
Full Time
position Listed on 2026-09-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Marks Consulting Partners are recruiting a Complaints Officer to join one of our Housing Association clients in South London on a temporary basis.
What you'll be doing:- Managing stage 1 complaints as the first and last point of contact for residents, keeping them updated throughout the process
- Logging all complaints, compliments and MP and Councillor enquiries, ensuring they are investigated and resolved in a timely manner with learning outcomes identified
- Examining all evidence related to complaints, including information held on the CRM system, and interviewing colleagues as appropriate
- Experience of complaint investigation, handling and resolution
- Understanding of the importance of social housing and a commitment to delivering a high quality service
- A collaborative approach to working within a team and wider community
- A positive, customer-focused mindset
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