Resident Services Associate

We are currently recruiting for a Resident Services Associate to join a prestigious high-end luxury co-living development in London.

This is an exciting opportunity for an experienced front-of-house professional looking to build a long-term career within the luxury residential sector.

Working as a key member of the on-site team, you will be responsible for delivering an exceptional resident experience while supporting the smooth day-to-day operation of the development.

You will be a highly visible and approachable presence on site, acting as the first point of contact for residents, guests, and visitors and ensuring that every interaction reflects the high standards expected within a premium residential environment.

• Act as the primary point of contact for residents, guests, and visitors.
• Deliver a professional, personable, and solutions-focused resident experience.
• Manage resident enquiries, requests, check-ins, check-outs, and day-to-day issues.
• Build strong relationships with residents and create a welcoming, community-focused environment.
• Monitor the building throughout your shift and maintain high standards of presentation and operation.
• Respond appropriately to incidents, emergencies, and building-related issues.
• Support and monitor Health & Safety, fire safety, and building safety procedures.
• Maintain accurate incident reports, patrol logs, records, and handover documentation.
• Manage parcels, keys, access control, and associated records.
• Support move-ins, resident onboarding, renewals, and system updates.
• Ensure effective communication and comprehensive handovers between shifts.
• Work closely with the General Manager, maintenance teams, and wider front-of-house operation.
• Escalate any significant operational, safety, or resident-related matters promptly.
• Identify opportunities to improve operational efficiency and the resident experience.
• Maintain consistently high standards across the development.

We are looking for someone who takes genuine pride in delivering an outstanding customer experience and is comfortable working in a premium, resident-focused environment.

• Previous experience within co-living, build-to-rent (BTR), student accommodation, or high-end luxury residential environments.
• A strong customer service mindset with excellent interpersonal skills.
• The ability to remain calm, professional, and solution-focused when dealing with challenging situations.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• The confidence to work independently and take ownership of situations.
• An understanding of building operations, Health & Safety, and incident management.
• A proactive approach and the ability to identify and resolve issues before they escape.
• A professional presentation and a genuine passion for providing a high-quality service.

This is more than just a front-of-house position — it is an opportunity to establish yourself within the luxury co-living and residential sector and progress your career.

• 4 days on / 4 days off shift pattern.
• Consistent 8:00am - 8:00pm working hours.
• The opportunity to work within a high-end luxury residential development.
• A varied role combining resident services, front-of-house, building operations, and safety.
• Clear career progression opportunities, with the potential to transition into a Resident Services Manager position.
• The opportunity to develop y