Customer Service Advisor

Hours and weeks: 35 hours per week

Contract Type: Permanent

Contract Term: Full Time

Position

Start Date:

Autumn Term

Application Close: 06.09.2026

Interview Date: 21.09.2026

Are you passionate about delivering exceptional customer service and supporting learners on their educational journey? New City College is seeking a dynamic and enthusiastic Customer Service Advisor to join our professional and welcoming team.

As a key member of our team, you’ll provide a seamless and supportive experience to all college stakeholders face to face, phone, email, and other communication platforms. You’ll play a vital role in promoting New City College as the first choice for prospective students and the wider community.

As a Customer Services Advisor you will support with the following:

• Front counter support - face to face, telephone and email enquiries with both internal staff and students and external visitors
• The processing of applications
• Processing enrolments/fee assessment – during the summer and throughout the year (adult termly enrolment, and short notice Job centre referred SBWA - Rail etc.
• Supporting college recruitment events – Open Evenings, Open Days, Adult Enrolment Events, Applicant Days.
• Oyster applications and TfL portal
• Taking payments for enrolments,  and trips
• Auditing learner files
• Deputising for Customer Services Manager when unavailable

You will have at least one year’s experience working in an advice or information environment and either hold, or be willing to work towards, a Level 3 qualification in Information, Advice and Guidance (IAG), Customer Service, or an equivalent field. You will be an excellent communicator, able to engage clearly and professionally both verbally and in writing. A confident, friendly, and committed approach is essential, along with strong IT, administrative, and organisational skills.

You will also demonstrate a clear understanding of the importance of safeguarding and promoting equality of opportunity in an educational setting.

• Pension:
  New City College provides a career average pension scheme for all staff (TPS or LGPS)
• Accessibility:
  All college sites are easily accessible for wheelchair users and via public transport (bus, DLR, or tube).
• On-Site Facilities:
  Free access to on-site gym facilities at some campuses and on-site cafes serving subsidised food and drinks.
• Staff Development:
  Five CPD (Continuing Professional Development) days per year, with access to industry-standard facilities and a collaborative working environment. Leading to opportunities for career advancement and professional development in a supportive setting.
• Financial Perks:
  Interest‑free loans for annual travel season tickets. Health cash plan (reimbursement for dental, optical, and therapy treatments) and a completely confidential Employee assistance program.
• Discounts:
  Save money on day‑to‑day expenses, shopping, dining out, DIY, and travel.

For further information please contact Human Resources at

New City College is proud to be an Ofsted Outstanding college, the largest in England to receive this top rating. With campuses across east London, south‑west Essex, and two language schools, we are a sector leader in further education.

Joining NCC means becoming part of a forward‑thinking, collaborative team committed to delivering high‑quality education and skills that benefit our students and communities. We offer industry‑standard facilities, expert staff, and strong partnerships with leading organisations. Our focus on future‑ready skills and technology ensures students are well‑prepared for higher education or employment, and employers trust us for staff training and development.

Following the merger of seven…