Phone Support Executive

• Interact with current and potential customers primarily through the phone line
• Work with the wider Operations and Compliance team to ensure a great customer experience
• Interact with customers via email or chats where follow-ups are required
• Learn and support key operational tasks for the Pensions and Customer Operations teams as needed
• Share knowledge and experiences within the team
• Go above and beyond to make customers happy
• Provide exceptional phone-based customer support throughout the working day

• Must have prior experience providing exceptional customer service over the phone, consistently throughout your working day
• Passionate about delivering exceptional customer experiences and building trust-based relationships
• Empathetic, proactive, and solution-oriented
• Strong communicator with the ability to convey complex information clearly and effectively
• Detail-oriented, adaptable, and committed to continuous improvement
• Collaborative and motivated by helping customers succeed
• Excellent written and spoken English
• Ability to work well both individually and as part of a team
• Relevant work experience
• Good analytical and problem-solving skills
• Desire to work in a fast-paced, fast-changing environment
• Available to work five days per week, Monday to Friday, on 9:00am-5:30pm shifts
• Cannot require visa sponsorship; overseas applications cannot be considered

Demonstrates exceptional customer service skills with a focus on building trust-based relationships and delivering outstanding customer experiences. Proficient in problem-solving and effective communication, both verbally and in writing, within a fast-paced operational environment.

• Exceptional Phone-Based Customer Service
• Strong Communication Skills
• Detail-Oriented
• Analytical Problem-Solving
• Collaborative Teamwork

• Empathetic
• Proactive
• Solution-Oriented
• Adaptable
• Motivated

• Customer Experience
• Customer Operations
• Pensions
• Continuous Improvement
• Fast-Paced Environment