More jobs:
Customer Service Specialist
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-13
Listing for:
AIR SAFFAR AND TOURS LTD
Full Time
position Listed on 2026-09-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Customer Success Management, Spanish Customer Service
Job Description & How to Apply Below
Customer Service Specialist
Support pilgrims before they travel with calm, organised, and compassionate communication.
- Flights
- Hotels
- Guidance
Hajj Guider is looking for a customer service specialist who can support pilgrims before they travel and keep communication clear, warm, and organised.
This role is about follow-through. Pilgrims often need reassurance, reminders, and practical answers. The right person should be patient, accurate, and comfortable handling multiple conversations without losing the details.
What the role involves- Responding to Hajj and Umrah enquiries
- Following up with families by email, phone, and Whats App
- Helping applicants understand next steps and document requirements
- Keeping customer notes and internal records tidy
- Escalating complex package, religious, or travel questions to the right person
- Helping identify gaps in FAQs and customer resources
This may suit someone with customer service, travel support, community admin, or call-handling experience.
You do not need to be a Hajj expert. You do need to be reliable, careful, and comfortable asking for help rather than guessing.
Useful experience- Customer service or travel support experience
- Comfortable using email, Whats App, spreadsheets, and simple CRM-style tools
- Ability to stay calm with worried or confused customers
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×