Receptionist, Customer Service​/HelpDesk

Receptionist (Workplace Ambassador)

Location:

London

At CBRE, we're passionate about creating outstanding workplace experiences for our clients and their guests. We combine industry expertise with world-class service to deliver exceptional results.

We are seeking a professional, customer-focused Receptionist to join our team in London.As the first point of contact for visitors, residents, and callers, you'll play a key role in creating a welcoming, seamless, and memorable experience for everyone entering the workplace.

As Receptionist, you will:

• Deliver a first-class customer service experience to building occupants, visitors, and guests.
• Meet, greet, and welcome visitors in a professional and friendly manner.
• Manage visitor registration, host notifications, and visitor access processes.
• Issue visitor passes and communicate site health, safety, and evacuation procedures.
• Maintain an immaculate and professional reception environment at all times.
• Coordinate meeting room bookings and visitor inductions.
• Arrange taxis and transportation requests through approved suppliers.
• Support the Facilities Management team with general administrative duties.
• Complete daily activity reports, logs, and operational checklists.
• Assist guests with luggage and storage arrangements when required.
• Provide local area information, directions, travel updates, and general assistance.
• Contribute to a collaborative and customer-focused workplace environment.

We're interested in individuals who are passionate about delivering exceptional service and thrive in a professional corporate environment.

• Previous experience in a customer service, receptionist, front-of-house, hospitality, or similar client-facing role.
• Excellent communication and interpersonal skills.
• Strong organisational and time management abilities.
• Comfortable using Microsoft Office and various business systems.
• Ability to quickly learn new technology and software platforms.
• A professional and confident approach with a strong customer-service mindset.
• Strong attention to detail and the ability to multitask effectively.
• Team-oriented with a proactive and flexible attitude.
• Experience using booking, reservation, or resource management systems is desirable.
• Ability to build rapport and remember visitors and regular stakeholders.

• Work within a professional and dynamic environment.
• Be part of a supportive and collaborative team.
• Opportunities for career development and progression.
• Exposure to a prestigious corporate workplace.
• Make a genuine impact on the daily experience of employees and visitors.