Customer Service Assistants

Student Cribs is the UK’s largest non-PBSA owner-operator, managing over 5300 beds across 24 university cities. PE-backed and growing, we are now expanding into professional lettings — targeting working professionals and key workers seeking high-quality accommodation.

We are looking for enthusiastic and energetic Customer Service Assistants to support our Customer Service and Tenancy teams during our busy lettings and handover seasons. This is a temporary, fixed-term position based at our London office, running in summer 2026 from May through to September, and offers an exciting opportunity for individuals with a passion for customer service and an interest in the lettings and property industry.

In this role, you will support the Lettings & Management teams, who are responsible for letting our student properties, contracting tenants, and ensuring our current tenants have an excellent living experience.

• Handling inbound calls, Live Chat messages, and email enquiries.
• Calling leads, booking viewings, and following up with prospective tenants.
• Managing daily calendars and organising the viewing process.
• Logging maintenance issues and coordinating with contractors.
• Travelling to cities for viewings, inspections, check-ins/check-outs, and occasional marketing support.
• Reviewing and generating tenancy contracts and assisting tenants with contract and payment queries.
• Supporting the check-in and check-out process to ensure a smooth tenant experience.
• Using internal systems to manage tasks and maintain accurate records.

• Confident communicator, both verbally and over the phone
• Quick learner
• Able to stay calm under pressure
• Enthusiastic and willing to get involved
• Customer service experience (desirable, but not essential)
• Fixed-Term Contract – minimum of 3 months.
• Hours:
  
  Monday – Friday 9am – 6pm with occasional weekend working