Airline Reservations agent

Airline Reservations agent

Required for this expanding airline based in the city.

They are looking for an experience travel reservations agent ideally with Amadeus and you must be fluent in Mandarin and English, office based 5 days per week Monday to Friday.

Salary around £29,000 plus benefits

• Taking reservations calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD's (auto & manual fare-build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily & monthly airline sales reports and reconciliation
• Providing excellent customer service both on the telephone and face-to-face
• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
• Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
• Liaising with Airlines' local management and head office

• Minimum two years' experience in an travel reservations and ticketing role
• Strong Reservations, Fares & E-Ticketing experience in Amadeus, other GDSs will be considered
• Good knowledge of MS Word, Excel and Outlook
• Ability to work under pressure
• Excellent telephone manner
• Ability to work as part of a team
• Fluent in Mandarin

• Benefits including 21 days holidays rising with service,life and medical insurance, pension after 3 months, great office in the heart of the city