Service Lead; National Offices

Position: Welcome & Service Lead (National Offices)
Summary3

We’re looking for a Welcome & Service Lead to join the National Trust in providing great customer service and helping improve what we do. You’ll be proactive and creative in your approach and lead your team to handle day-to-day queries, support events and activities, and everything in between.  Please note the advertised salary is inclusive of the Inner London weighting Allowance, currently 4,465 per annum.

What it's like to work here3

Our Welcome & Service Team are responsible for providing a high-quality front-of-house service to all colleagues and visitors of the centrally located Savoy Hill House. Reporting into the Business Services Manager, you’ll work with both them and the Facilities & Contracts Manager to take care of the building and support the teams of people, who work in diverse roles with differing needs.

Your contractual location will be Savoy Hill House and there will be an expectation for you to attend the office 5 days a week.

What you'll be doing3

We’re a lively organisation with a wealth of activity and opportunities. One moment, you might be managing reception, providing a warm welcome, and guiding colleagues and visitors to what they need. The next, you could be liaising with suppliers, supporting our Facilities & Contracts Manager with compliance tracking, or assisting with budget reporting. You’ll have a creative mindset, always seeking opportunities to enhance and refresh our offerings, making Savoy Hill House an inspiring, inclusive, and functional space for everyone who works and visits.

You’ll coach and develop your team to help them thrive and understand visitor needs and collaborate to ensure we meet them wherever possible. You’ll also work closely with the team at Heelis, our head office in Swindon, ensuring a joined-up approach across the organisation. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile;

this is just to provide a full picture of what’s possible in this role.

Who we're looking for3

You’ll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths, and the judgment to apply them effectively at scale;
Experience in an office environment, with facilities or office supervision responsibility Customer service skills to deliver the highest standards to visitors  Knowledge of Health and Safety and other related procedures and legislation

Experience of budget tracking and generating reports Experience in compliance tracking and working with external suppliers IT skills with a willingness to learn The package3

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.