Customer & Marketplace Lead

Join a growing e-commerce retailer Please not this role is 100% office based. Our client is a successful and growing online retailer seeking a Customer Operations Coordinator to support customers throughout the order journey. This is a fast paced, customer focused role where you will manage orders, liaise with suppliers and delivery partners, resolve queries and ensure an outstanding customer experience from purchase through to delivery.

Key Responsibilities Processing and managing customer orders Responding to customer enquiries by phone and email Providing order and delivery updates Liaising with suppliers and logistics partners Resolving customer issues quickly and professionally Maintaining accurate customer and order records Supporting the smooth day-to-day running of the e-commerce operation Delivering exceptional customer service at every stage of the customer journey About You Previous experience within customer service, sales support, administration or operations Excellent communication skills Strong organisation and attention to detail Comfortable using business systems and Microsoft Office Positive, proactive and customer-focused Able to prioritise workload in a busy environment What's On Offer?

Competitive salary plus bonus Growing e-commerce business Friendly and supportive team Varied and rewarding role