Customer Service Officer

Customer Service Advisor Wembley | Hybrid Working | Immediate Start £18.65 per hour PAYE / £24.65 per hour Umbrella Wembley Hybrid Working Immediate Start Excellent opportunity with potential to become permanent after 3 months Are you a recent graduate, college leaver, someone returning to work, or an individual with customer service experience looking to build a rewarding career in the public sector?

A busy and well-regarded London Local Authority is seeking enthusiastic and customer-focused Customer Service Advisors to join their expanding Contact Centre team. This is an excellent opportunity to gain valuable local government experience, make a real difference to residents, and develop a long-term career within a supportive organisation.

The Role As a Customer Service Advisor, you'll be the first point of contact for residents, providing advice, support and information across a variety of council services. You'll handle enquiries by phone, email and digital channels, helping customers access the services they need quickly and efficiently. You'll have the opportunity to work across a range of service areas including:
Environment & Neighbourhood Recycling and waste services Fly-tipping and street cleansing Pest control Environmental health Noise nuisance complaints Planning and building control Electoral services Housing Customer Services Council tenancy enquiries Housing repairs Rent and tenancy matters Homelessness support Housing applications and housing register enquiries Adult Social Care Supporting vulnerable adults and their families Signposting residents to support services Assisting with referrals and safeguarding enquiries Providing guidance on care and support options Housing Benefits Housing Benefit enquiries Council Tax Support New applications and changes in circumstances General financial support guidance Who We're Looking For We welcome applications from:
University graduates College leavers Individuals returning to work Customer service professionals Contact centre advisors Hospitality, retail and administration backgrounds

You will have:

Excellent communication skills A positive and professional attitude Strong listening and problem-solving abilities Good IT skills A genuine desire to help people The ability to learn new systems and processes quickly Previous call centre or customer service experience would be advantageous but is not essential. What's in it for You? Immediate start Hybrid working arrangement Valuable local authority experience Full training provided Friendly and supportive team environment Opportunity to secure a permanent position after approximately 3 months Competitive hourly rates If you're looking for a role where every day is different and you can genuinely make a difference to the local community, we'd love to hear from you.

Apply today with your CV for immediate consideration.