Customer Service Executive

Join the Lacoste Team as our Customer service executive!

Reporting to: UK Customer Service Team Lead

Hybrid working:
London office /home (3:2)

As our Customer Service Executive, you will play a keyrole within the UK & Ireland Supply Chain and Merchandising team, ensuring the seamless execution of supply chain processes and delivering an outstanding customer experience. Acting as the link between Sales, Logistics, Supply Chain,warehouse partners, customers, and our teams in France, you will help ensurethe smooth flow of products into the UK and onward to our wholesale customers.

This is an exciting opportunity for a customer-focused and detail-oriented professional with experience in customer service, supply chain, or logistics who is looking to further develop their career within aniconic global brand.

• Support Wholesale Order Book Performance
  :
  Manage order entry,reconciliation, allocation, and order book optimisation to maximise conversion and ensure customer commitments are met.
• Coordinate Supply Chain Operations: Monitor stock movements, arrivals,bookings, and shipments, working closely with Supply, Sales, Logistics,warehouse partners, and customers to ensure smooth delivery execution.
• Manage Customer Service
  
  Activities:
  
  Investigate and resolve delivery and compliance issues, process credits for shortages or discrepancies, and provide clear communication to customers throughout.
• Drive Accurate Reporting & Analysis
  :
  Track shipping performance against KPIs, provide accurate reporting, identify risks and opportunities, and support business decision making through data analysis.
• Lead Customer Customisation Processes
  :
  Coordinate personalised orders with warehouse teams and customers, manage translation files, and organise required materials such as tags and cartons.
• Build Strong Partnerships
  :
  Collaborate closely with internal teams across the UK and France, as well as external logistics providers and customers, to ensure operational excellence.
• Champion Continuous Improvement
  :
  Identify smarter ways of working,contribute to process improvements, and support the ongoing development ofsystems, tools, and best practices.

Working at Lacoste means…

Representing an iconic brand that's part of the MF Brands Group, alongside

Aigle, Gant, and Tecnifibre, paving the way for exciting internal mobility opportunities. Joining a team that values personal and collective development, where everyone is encouraged to grow and evolve. Balancing passion and well-being, because we believe that everyone needs timeto recharge. Embracing our Durable Elegance approach, placing our products and value chainat the heart of our sustainability ambitions while fostering social inclusion and creating equal opportunities for all

• Package:
  Competitive salary + Bonus
• Health& Wellbeing:
  Regular team activities (e.g. run club, yoga), Private Healthcare (optional), Employee Assistance Programme with the Retail Trust
• Holidays:25 days per year
• Swag:
  
  Up to 65% off Lacoste products
• Learning& Development:
  Continuous support on your learning journey from day one
• Parenthood:
  
  Enhanced family leave and pay from day one, paid Assisted Conception leave
• Extras:
  Employee Referral Scheme, Long Service Awards,Social Committee events