Head Concierge

DEVELOPMENT DETAILS

You’ll be the face of a luxury residential community in the heart of Canary Wharf, home to around 200 apartments and a discerning resident mix of professionals and families. The development benefits from a 24-hour concierge, high-spec leisure facilities including gym, pool and spa, and secure parking, creating a premium, hotel-style environment. With South Quay DLR, Canary Wharf Underground and the Elizabeth line close by, the setting is fast-paced, well-connected and service-led—ideal for a Head Concierge who enjoys delivering exceptional experiences in a polished front-of-house environment.

• Rendall & Rittner
• £32,000 - £33,000
• Discovery Dock West - E14 9RT
• 4 on, 4 off 0700 - 1900

You will lead the concierge function, setting the tone for five-star service at reception while coordinating a small team to keep operations smooth and secure. Most days you’ll balance people-focused front-of-house duties with behind-the-scenes coordination—managing deliveries, contractors, resident requests and building standards—while acting as the go-to point for queries and escalation.

• Residents consistently praise the concierge team for responsive, friendly and solution-focused service.
• The reception and lobby present flawlessly at all times with clear standards and checklists followed.
• Rosters, handovers and daily logs are accurate, timely and support seamless 24/7 coverage.
• Incidents, access control and health and safety procedures are managed calmly and by the book.
• Contractors and deliveries are coordinated without disruption to residents or security.
• Team members are well-briefed, supported and continuously improving through your coaching.

• Leading by example at the front desk: welcoming residents and visitors and resolving queries quickly.
• Overseeing team shifts, handovers, daily briefings and allocating tasks to meet service priorities.
• Managing parcel rooms, key control, access passes and vigilant lobby and CCTV monitoring.
• Coordinating bookings for amenities, move-ins/outs, parking and resident services.
• Liaising with contractors and the building management team to schedule works and maintain standards.
• Maintaining accurate records: incident reports, logs, permits to work and compliance checklists.

• You take pride in creating a calm, polished and professional front-of-house experience.
• You’re a natural organiser who thrives on structure, clear processes and timely follow-through.
• You communicate clearly and empathetically, building trust with residents, visitors and colleagues.
• You stay composed under pressure and make sound decisions in fast-moving situations.
• You enjoy coaching others, giving feedback and fostering a supportive team culture.

• Leading a concierge, front-of-house or guest services team in residential, hotel or corporate settings.
• Working within luxury environments with high service expectations and attention to detail.
• Using property management systems, access control, CCTV and parcel management software.
• Coordinating contractors, permits to work and basic health and safety procedures.
• Handling incidents, complaints and escalations with confident, practical problem-solving.

• 16 days holiday plus bank holidays
• Enrolment into the Rendall & Rittner pension scheme
• Employee assistance programme supporting family, health, money and work
• Employee referral scheme
• Team uniform
  * subject to development
• Fully funded training and development opportunities
• Access to discounts across travel, retail, fitness and entertainment

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management…