Guest Services Specialist

Guest Services Executive | Hybrid | SW London | £26,500 + Commission

Gecko Travel Recruitment are thrilled to be working with this award-winning cruise company based in London who are looking for a Guest Services Executive to join their team on a permanent basis.

As Guest Services Executive
, you will be responsible for handling all pre and post cruise inquiries and correspondence from guests via telephone, email, or letter. You will have previous experience working within a Customer Services environment and a proven track record in exceeding guest expectations.
Minimum 12 months experience working in a Guest Service role within the travel industry is essential to be considered for this role.

• Ensuring a high standard of guest service and communication is consistently delivered
• Handling enquiries via telephone, letters and email
• Demonstrating a sense of urgency and prioritising correspondence as required
• Ensuring all information provided is completely accurate and fully addresses the guest's questions during every interaction
• Investigating and resolving all complaints promptly and fairly, following company processes and industry guidelines, to achieve the best possible outcome for both the guest and the business

• Salary circa £26,500 plus commission and incentives
• Hybrid working model after initial training period of approximately 2 months
• Flexibility to work shift patterns between the hours of 08:00am and 8.00pm
• 5 days out of 7 on a rotational basis including weekends
• Weekends can be worked from home
• Generous annual leave entitlement
• Private health insurance and other fantastic company benefits including gifts on your birthday and anniversary of joining