Customer Service Cordinator

Our client, a well-established and growing business based in Bracknell, is looking for a proactive and customer-focused Customer Service & Operations Coordinator to join their busy team. This is an ideal opportunity for someone who enjoys building relationships with customers, coordinating operational activities, and providing exceptional service in a fast-paced environment. You will play a key role in ensuring customer enquiries, orders, and service requests are managed efficiently from start to finish.

Key Responsibilities Acting as the first point of contact for customers, handling incoming telephone calls and enquiries professionally and efficiently. Processing customer orders and ensuring all information is accurate and up to date. Coordinating service schedules and managing outstanding customer orders. Resolving customer queries and providing updates throughout the sales and service process. Promoting and upselling additional services where appropriate. Maintaining accurate customer records and ensuring compliance with company procedures.

Building strong relationships with both new and existing customers. Escalating complaints and service issues when necessary and helping to achieve a positive resolution. Advising customers on relevant regulations and company requirements. Working closely with operational teams to ensure excellent service delivery. Supporting health, safety, environmental, and compliance standards across the business. Assisting with additional administrative and operational tasks as required.

The successful candidate will possess:
Previous experience within customer service, order processing, sales support, coordination, or a similar role. Excellent communication and interpersonal skills. Strong organisational skills with exceptional attention to detail. Good working knowledge of Microsoft Office and general IT systems. The ability to multitask and prioritise workload effectively. A proactive approach with the ability to work independently and as part of a team.

Strong relationship-building and negotiation skills. A commitment to delivering outstanding customer service and exceeding customer expectations. A positive, professional, and solutions-focused attitude.

Please note:

As you can appreciate we are currently overwhelmed with applications of individuals looking for both short term and permanent work and we can therefore only contact those applications that have relevant skills for positions that we currently have available. Should you not hear from us within a week, please assume you have been unsuccessful on this occasion. In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message.

To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Source4 are an equal opportunities employer and complies with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants which will involve you providing a current passport, any relevant visas, a proof of address and completing relevant tests and a full competency based interview.