Customer Service Executive

Customer Service Executive

Customer Service Executive (Fixed Term Contract)

Bett UK | Hyve Group

Contract:

Fixed Term (September to January)

Location:

London Office / Hybrid with Onsite Event Delivery

Reports to:

Senior Community Development Manager

We’re Hyve - organiser of the world’s fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world’s leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world’s leading events in sectors like ecommerce, healthcare, edtech, and fintech. We’re growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we’re building tech and data-driven products that supercharge connections – from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you’ll join a global team redefining how industries connect, collaborate, and grow – working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

First things first: whatever your background, beliefs or ambitions, there’s a culture of belonging at Hyve — and everyone is welcome. The question isn’t where you’ve come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins. If that sounds like you, you’ll fit right in.

Bett is the world’s leading education technology event, bringing together 40,000 educators, innovators, technology providers and education leaders to shape the future of learning in January over 3 days. As part of Hyve Group, we create market-leading events that connect communities, inspire innovation and drive progress across the education sector.

We are looking for a proactive and enthusiastic Customer Service Executive to join the Bett team on a fixed-term basis from August to January. This is an excellent opportunity for someone early in their career who enjoys working with people, solving problems and delivering exceptional customer experiences.

The successful candidate will support visitors, exhibitors and internal stakeholders both in the lead-up to Bett and during the live event. This role combines office-based customer support with hands‑on event delivery in a fast‑paced live environment.

• Respond to exhibitor and visitor enquiries via email, phone and online systems.
• Provide accurate and timely information regarding event logistics, registration and participation.
• Maintain a high standard of customer service at all times.
• Support customers through the event journey from registration to attendance.

• Act as a front‑line representative for Bett during live event build‑up and delivery.
• Support registration desks, information points and exhibitor services.
• Assist attendees and exhibitors with queries and issue resolution onsite.
• Ensure a welcoming and professional experience for all event participants.

• Maintain accurate customer records and databases.
• Support the preparation of exhibitor and…