Customer Success Manager

About Euromonitor

Euromonitor International leads the world in data analytics and research into markets, industries, economies and consumers. We provide truly global insight and data on thousands of products and services and are the first destination for organisations seeking growth. With our guidance, our clients can make bold, strategic decisions with confidence.

This is a highly visible, client-facing role focused on building strong relationships, driving adoption and engagement, and supporting long-term customer success. You'll work with a portfolio of clients, helping them embed Euromonitor solutions into their day-to-day decision-making while partnering closely with commercial and specialist teams to support retention and growth. As a Customer Success Manager, you'll play a key role in ensuring our clients maximise the value of their subscription and achieve meaningful business outcomes.

• Partner with customers to understand their goals, challenges and priorities
• Drive product adoption through onboarding, training and ongoing engagement
• Lead customer success reviews and executive business reviews
• Develop compelling value stories that demonstrate business impact
• Monitor account health and proactively identify risks and opportunities
• Support successful renewals in partnership with commercial colleagues
• Identify growth opportunities and connect customers with the right specialists
• Work collaboratively across Sales, Product, Research, Consulting and Support teams
• Maintain accurate customer plans, stakeholder information and account activity in Salesforce

• Experience in Customer Success, Account Management or Client Services
• Strong relationship-building and stakeholder management skills
• Excellent communication, presentation and facilitation abilities
• A proactive, customer-first mindset with strong organisational skills
• Confidence using data and insights to guide customer conversations and actions
• Experience with Salesforce or a similar CRM is beneficial

Experience with in subscriptions, data, research, insight or information services is an advantage.

• Work with some of the world's leading organisations
• Join a collaborative and internationally diverse business
• Enjoy opportunities for professional growth and career development

#LI-HYBRID #LI-RT1

Our Values:

We seek individuals who act with
integrity

We look for candidates who are
curious
about the world

We feel that as a community, we’re stronger
together

We seek toenable people to feel
empowered

We welcome candidates who bring strength in
diversity

International:not only do we have a very multinational workforce in each office but we communicate across our 16 offices worldwide on a daily basis.

Hardworking and sociable:our staff know how to work hard and know also how to enjoy themselves! We pride ourselves on creating an appropriate work-life balance, with flexible hours and regular socialising including frequent after work meet ups, summer and Christmas parties and a whole range of other groups to be involved with.

Committed to making a difference:We believe that people are looking for something worthwhile in a company beyond the workplace. Our extensive Corporate Social Responsibility Programme gives each member of staff two volunteering days a year in addition to holidays. It gives all new starters a donation amount on joining us which they can give to a charity of their choice.

It sees us reaching out into the local community with our mentoring, group volunteering, and fundraising initiatives as well as supporting international charities through our website sales, matching staff sponsorship fundraising, and carbon offsetting all our flights.

Excellent benefits:we…