Head of Client Services EMEA & US; Mat. Cover

(Maternity Leave Cover – 9-month FTC with potential for extension)

Hybrid role, with 2 days a week in the office.

Greenpark is a global, award-winning digital agency specialising in omnichannel search and social. We create data-led, performance-driven content that helps brands build meaningful connections with people. Our expertise spans Omnichannel Search & Insights, Creative Content and Performance Tech, delivered via agency and in-house models for clients including Unilever, Campari Group, AIA, Sanofi, Nestle, Lipton, Kimberley Clark, Straumann, Ricola, Globe Telecom, and more.

Want the real inside scoop? Our Playbook gives you a peek into how we work, collaborate, and get things done ck it out here

We strive and act together to make a positive impact for the people and brands we serve, doing everything with kindness and respect at the core. 'We Strive', 'Acting Together', 'With Kindness' are the values that guide us.

We're different to traditional network agencies — independent, growing, and needing more of a commercial mindset in Client Services than many agencies require. Good Client Service here means being the drivers and lifeblood of our Client work, joining the dots across work streams to deliver work that performs, keeps clients happy, and builds strong commercial principles. We aren't perfect, but we learn, work together, and always find a way forward.

In Client Service we are:

• Hands up and hands in – offering support and diving in to fix things
• Radiators, not drains - we bring energy and clarity, not noise and confusion
• Action and solution-oriented
• Drivers not passengers
• Meticulous checkers and on the detail
• Sponges of information
• Over-deliverers (balancing that with under-selling in appropriate measures)
• Open to give our point of view and opinion
• Kind, not nice: we give constructive feedback to improve others, and take the same constructive feedback to improve ourselves and the environment we work in
• Thick-skinned and warm-hearted team

As Head of Client Services, you'll provide leadership and support to the EMEA & US team, immersing yourself in the digital media world and quickly building your industry knowledge.

Your role is crucial to supporting the Client Services team across account management, managing Clients, and collaborating with other departments to drive agency success.

Some of what you will cover includes:

• ensuring clients receive outstanding service from first meeting through final delivery, creating successful projects that make THEM look good;
• maximising growth opportunities through strong stakeholder relationships and pushing upsell opportunities;
• supporting the personal and professional development of the Client Services team; /li
• assisting with smooth operations across the EMEA & US team;
• supporting new business opportunities and transitioning conversions into operational Client work streams;
• developing and implementing best practice processes across Greenpark accounts;
• owning and delivering client services strategy in liaison with the Managing Director (EMEA & US), CEO and EMEA & US Management team;
• active participation in Weekly, Monthly External (EMM) and Internal (IMM) management meetings, advising on Client Services matters

This role reports to and advises the Managing Director (EMEA & US) on all client business and operational matters.

• Oversee the growth of client accounts, owning senior client relationships and service quality;
• Develop and maintain relationships with senior client stakeholders on EMEA & US projects;
• Act as main point of contact for senior-level conversations, attending/leading key meetings as appropriate;
• Own the client reporting…