More jobs:
Complaints & Enquiries Officer
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-22
Listing for:
Belmont Recruitment
Full Time, Seasonal/Temporary
position Listed on 2026-09-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Location: Greater London
Good Afternoon,
I am currently representing Waltham Forest Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience
We are looking for a Housing Complaints & Enquiries Officer this role will be based at: 1 day in office, 4 days remote. E17 4JF
The right candidate will:
Housing disrepair complaints, but will require flexibility to support other housing complaints and enquiries, FOIs and SAR
* To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 1 Housing Management and Assets complaints.
To work closely with our contractors to investigate and resolve issues and provide satisfactory outcomes for our residents.
To deliver a high quality, consistent approach to responding to Members Enquiries, Freedom of Information and Subject Access Requests.
* Provide advice and make recommendations based on up to date knowledge and analysis / evaluation of information.
Manage escalated or complex customer issues
* Research developments in relevant area. Collate process and analyse information / data. Translate outputs into advisory reports / documents / actions as appropriate.
* Lead on the development, implementation, maintenance and management of systems, policies, procedures and / or standards within area of responsibility.
We require the following:
* Demonstrable experience of customer complaint handling in a similar environment. (Desirable).
* Experience of holding unscripted telephone conversations to gather the required information.
To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed)
If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee.
IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.
Look forward to speaking with you soon
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