Assistant Box Office Manager

ABBA Voyage is a concert like no other, blending cutting-edge technology, spectacular lighting, and some of the most beloved songs ever written. Since the custom-built arena opened in May 2022, the show has been astounding and delighting thousands of visitors from across the world. But as we continue to build on the success of the London show and with rapidly expanding growth plans, the journey is only getting started.

We are looking for talented and passionate individuals to join our already world-class team. This is a rare opportunity to be part of something truly iconic and really make your mark. If you’d like to take your career to the next level, we’d love to hear from you!

See what audiences have been saying about the show:

As one of the Assistant Box Office Managers, you will collaborate with the Box Office Manager as well as Marketing, Ticketing and Visitor Services teams to deliver an unrivalled visitor experience in our state-of-the-art Arena. With internationally acclaimed music at its core, ABBA Voyage attracts visitors from all around the world, and you will play a crucial role in running the show!

You must have a commercial focus with the ability to maximise income from ticket inventory and encourage upselling of the merchandise and food & beverage offerings at the Arena.

• Support the day-to-day ticketing functions at the ABBA Arena ensuring high-performing ticketing and customer service, maximising the revenue across all areas of ABBA Voyage.
• Work closely with AXS and any other ticket agents to understand our ticketing systems, be an expert user and team trainer, ensuring awareness of system capability and functionality to deliver ticketing excellence.
• Ensure accurate, timely and efficient reporting and reconciliation.
• Attend regular venue meetings as required to share status updates on sales and customer issues, and to gain a broader understanding of campaign activity and challenges.
• Lead from the front and take a proactive solution focused approach to problem-solving with the ability and confidence to offer resolutions to ticket related issues.
• Champion accessibility, inclusion, and visitor care, ensuring Box Office services meet diverse visitor needs.
• Keep up to date with current trends to ensure best practice in ticketing operations including GDPR.

• Coordinate daily staffing and rota management for the Box Office, addressing any staff sickness or short notice requests for support from other teams and escalating staffing level issues to the Visitor Services Management team.
• Plan and deliver motivating and informative daily briefings to Box Office Assistants, enabling them to deliver the best service to visitors.
• Monitor and address staff lateness, absence, appearance, attitude and performance.
• Provide any other support required and step-up support to cover the Box Office department’s essential duties.
• Support recruitment, onboarding, and training of Box Office Assistants, including coaching and development.
• Conduct 1-2-1's, performance reviews, and informal feedback, contributing to team development and succession planning.
• Promote staff wellbeing and a positive, inclusive working culture.

• Excellent knowledge of managing ticketing platforms in music or theatre venues with the ability to grasp new information quickly.
• Confident in managing diverse teams in busy public-facing environments.
• A genuine passion for exceeding visitor expectations.
• Thrive on working in a busy changing environment with a confident, personable approach.
• Excellent knowledge of industry regulations including GDPR.
• Experience in delivering accurate reports.
• Interest in ticketing and audiences with a focus on latest developments in new technologies.
• A…