Weekend Assistant, Customer Service​/HelpDesk

About Us

Job Title
- Weekend Library Assistant

Salary Range- SSA Scale 2-3 £ 31,224-£33,548 pro rata

Permanent, Part
- Time

Location
- Richmond Libraries

The standard working pattern for this role is working every Saturday 9.30am - 4.00pm, OR every Sunday 1:00-5:00pm / 1:15-5:15pm

OUR VISION:
How Richmond upon Thames Libraries see the future.

'Communities within Richmond upon Thames will realise their potential through the personal, professional, social and cultural development opportunities provided by their library service.'

We operate a high-performing library service that is highly regarded by the community. As a Library Assistant, your role will be to support the delivery of this borough-wide service by ensuring excellent customer service and carrying out a range of administrative duties to facilitate the day-to-day operations.

Modern public libraries are vibrant and inclusive spaces, open to all members of the community. Our staff must be resilient, confident, and resourceful in order to manage the often complex and challenging situations that can arise in such dynamic customer facing environments.

Most of your work will involve frontline customer service, including issuing and returning items, maintaining and caring for resources, assisting with information searches and enquiries, supporting events, and helping visitors access the full range of services offered by the library.

Are you passionate about helping people and creating welcoming community spaces? Richmond upon Thames Libraries are looking for a friendly, confident, and resourceful Library Assistant to join our high-performing team.

Our libraries are vibrant, inclusive spaces that serve a wide range of community needs. As a Library Assistant, you'll be at the heart of this service-providing excellent customer support, helping visitors access resources, and ensuring the smooth day-to-day running of the library.

• Deliver outstanding customer service
• Assist with the issue and return of books and other resources
• Help customers use public computers, e-resources, and self-service kiosks
• Support events and activities
• Maintain a safe, welcoming environment for all

You will be required to work at any of the three libraries open on Sundays within the borough. As such, you must be able to travel to and undertake duties at any library, occasionally at short notice.

You should have experience working-either in a paid or voluntary capacity-in a high-pressure environment where high standards of service delivery are expected.

You should be able to demonstrate your contribution to the success of an effective team.

You should have experience responding to queries and resolving problems effectively.

Your ability to manage multiple tasks simultaneously in a fast-paced setting, with minimal supervision, is essential.

You should be able to demonstrate confidence and strong resilience by maintaining composure and responding effectively and professionally when dealing with challenging or difficult service users.

Closing Date: 27th September 2026

Shortlisting Date:
From 28th October 2026

Interview Date: 2nd- 5th November 2026

Test/Presentation:
As part of the selection process, there will be a test to assess your proficiency in Microsoft Office, and your ability to retrieve information from the internet.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and…