More jobs:
Customer Success Lead; EMEA & APAC)
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-09-29
Listing for:
Themeframer
Full Time
position Listed on 2026-09-29
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management
Job Description & How to Apply Below
Location: Greater London
Customer Success & Support Enterprise Solutions Hybrid London, UK Full-Time
Customer Success Lead (EMEA & APAC)Work with engineering teams at high-growth startups and enterprises to ensure seamless adoption of Theme Framer.
What You Will Do- Manage enterprise customer life cycles, quarterly business reviews (QBRs), and training workshops.
- Identify expansion opportunities and collaborate with product engineering on client feedback.
- Maintain industry-leading Net Promoter Scores (NPS) and customer retention metrics.
- 5+ years in Technical Customer Success or Account Management at a B2B SaaS company.
- Excellent communication and executive presentation skills.
- Technical background or ability to understand developer workflows and APIs.
100% Employer-Covered Health & Dental
Meaningful Equity Ownership
Remote-First Setup Stipend ($2,500)
Flexible Time Off & Mental Health Days
Annual Company Engineering Retreats
$2,000 / Year Continuous Learning Budget
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