Panel Service Executive; Entry Level - Customer Service

We help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable better understanding of media audiences and their relationships with brands.

Fifty5

Blue is a global leader in media measurement and analytics, operating in more than 80 countries.

We bring clarity to complexity. Our independent, hybrid cross-media audience measurement combines trusted audience panels with large-scale data to establish a single, coherent view across platforms and markets. This gives content owners, advertisers, agencies and platforms the clarity and confidence to develop content and plan advertising decisively.

With deep expertise across global media systems, we design integrated, comparable measurement frameworks that support a more consistent and accountable media market.

Location:

Hanger Lane, London, United Kingdom

Employment Type:

Permanent

Department:
Panel Services

This is a full‑time permanent position, based in our London office. We operate on a hybrid working arrangement and require a minimum of 2 days in the office. We welcome all applications from those with the legal right to live and work permanently in the UK, without requiring VISA sponsorship now or in the future.

As a Customer Service Executive, you’ll be one of the main points of contact for our panel members. You’ll help ensure they have a positive experience while supporting the successful delivery of our Origin and Screen wise projects.

Working closely with technicians and colleagues across the business, you’ll coordinate appointments, resolve queries, maintain accurate records, and help ensure high-quality data is collected from participating households.

No two days are exactly the same, making this a great opportunity for someone who enjoys working with people, solving problems, and being part of a collaborative team.

• Speaking with panel members by phone to arrange installation and service appointments.
• Responding to incoming enquiries and accurately recording information in our systems.
• Contacting panel members to help resolve technical issues with our equipment or follow up on participation requirements tasks.
• Supporting technicians during visits by carrying out remote checks and testing activities.
• Updating internal databases with information from technicians and panel members.
• Working with colleagues to identify ways to support continuous improvement, and the overall panel member experience.
• Supporting project activities and team initiatives as required.
• Carrying out data validation checks to ensure information is accurate and complete.
• Working with the wider team to meet service targets and project deadlines.
• Thinking beyond individual tasks to understand how your work contributes to both the panel member experience and the success of the wider project.

We’re looking for someone who enjoys working with people and takes pride in delivering great service.

You may be a recent graduate, looking for your first professional role, or have some customer-facing experience already.

• Strong verbal and written communication skills.
• A friendly, professional and confident telephone manner.
• A positive attitude and willingness to learn, taking ownership of continuous self‑development.
• Good attention to detail and accuracy.
• Strong organisational skills and the ability to manage multiple tasks.
• A proactive approach to problem‑solving.
• The ability to work both independently and as part of a team.
• Confidence working in a fast‑paced environment and meeting…