Community Manager

At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.

Reporting to the Customer Experience Manager and operating within our Customer Experience Services Team, the Community Manager Role is key in helping us deliver a market leading fully managed workplace experience, with the customer at its heart.

At GPE we are committed to excellence and consistently delivering the brilliant basics will demonstrate this. To do that you will ensure our workplaces are clean, healthy, safe and secure as standard. You will lead by example - delivering exceptional customer experiences and creating productive, enjoyable environments for our partners and customers to thrive in.

As our brand ambassador and "go-to" person on site, you will be passionate about customer experience and will work with our Service Partners to achieve our goals - providing them with the direction and motivation to help us achieve more together.

Creating workplaces that provide memorable experience is our priority, so it is vital that you promote and maintain positive relationships with our customers, partners and local communities. To enable you to do this, you will responsibility for the delivery of our workplace strategy, aiming to regularly exceed customer's expectations and embracing opportunities to identify new ideas and innovations throughout the year.

Drawing on your own experience and knowledge of our costumers, you will help shape the look and feel of our workplaces in a way that sets us apart from our competition, demonstrates the collaborative approach we take and that creates an open, fair and inclusive environment for all.

You will be passionate and dedicated to delivering great customer and workplace experiences. You should enjoy finding new and innovative ways of doing things and will play a key role in driving a consistent approach to our workplace strategies across the GPE fully managed portfolio - helping us to implement a culture of continuous improvement and customer engagement.

Hours of work will be Monday - Friday 09.30am - 6.30pm.

Location:
Woolyard

Salary: £38k

• Responsible for the customer and workplace experience
• Responsible for day-to-day management of your fully managed GPE workplace.

• Support the Customer Experience Manager with the day to day running of the site.
• Responsible for delivering a premium, proactive and enjoyable workplace experience to customers.
• Lead by example - delivering a professional, fun and focused service that aims to achieve customer retention, advocacy and acquisition.
• Position GPE as a partner of choice for our customers.
• Ensure our amenity spaces remain fit for purposes and deliver an exceptional user experience.
• Strengthen relationships with customers by proactively engaging with them, understanding their needs and using anecdotal feedback feedback to shape their experience with GPE.
• Support on customer onboarding and offboarding - ensuring a smooth transition throughout.
• Lead on customer events programme of events in line with GPE's values and strategic objectives.
• Proactively utilise our helpdesk systems to log and monitor ongoing issues and jobs.

• Responsibility for the management of our events and amenity space spend, making sure we work with the relevant budget.
• Regular reporting to the Customer Experience Manager on budget performance against forecast.

• Work in partnership with the GPE Customer Experience Manager, contributing to the strategy for your workplace, working to ensure this is aligned against our experiences and will achieve our customer and commercial objectives.
• Proactively identify opportunities for innovation to elevate our current offering.
• Understand and promote additional services & opportunities that GPE could potentially offer customers.
• Work with local communities and our partners to identify opportunities to provide a platform to enterprises that algin with our business objectives.

• Ensure our amenity spaces, meeting room (s) and phone booth (s) are clean, healthy, safe and secure.
• Carry out regular on floor checks making sure all areas are in order and up to standards.
• Support with mobilisation on new floors and buildings.
• Use your knowledge and experience to generate ideas and innovations that create exceptional workplaces and experiences for our…