Resident & Complaints Manager
Listed on 2026-10-01
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Customer Service/HelpDesk
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Real Estate/Property
East End Homes Ltd. invites a compassionate Complaints Manager to lead a two-person team and uphold the Housing Ombudsman’s Code while resolving complex cases, often under pressure.
You will champion a culture of listening, embed new IT systems at Resolution Plaza head office, and use data to shape improvements to the customer journey, supporting residents with calm negotiation and clear communication.
This posting is for the Resident Experience & Complaints Manager role at East End Homes Ltd., based in United Kingdom.
Learn more about the Resident Experience & Complaints Manager role in the description above.
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