Membership Consultant & Front of House

Are you friendly, confident and passionate about people, fitness and delivering an outstanding customer experience?

We’re looking for a Front of House & Membership Consultant to join the team at Jetts Fitness Hammersmith
. You’ll be the welcoming face of the club, helping members and guests from the moment they walk through the door, while supporting membership sales, social media and the day-to-day running of the club.

Location: Jetts Fitness Hammersmith

Hours: Two evenings and 1 weekend morning, dependent on business needs

Start Date: Oct-Nov 2026

This is a varied, people-focused role that combines customer service, membership sales, fitness and social media
.

You’ll be responsible for creating a welcoming environment, building relationships with prospective and existing members, supporting membership growth and helping keep the club looking and running at its best.

• Welcome members and visitors warmly and professionally, ensuring the front of house is always covered.

• Handle member and visitor enquiries in person and over the phone, delivering excellent customer service.

• Review daily leads, trials and appointments through the CRM and consistently follow up prospective members.

• Conduct club tours, confidently explain membership options and support new sign-ups.

• Convert walk-in enquiries and ensure every prospective member receives a great experience.

• Accurately use the membership system to process memberships and manage customer information.

• Take ownership of the club’s social media content calendar, creating engaging content that showcases the community, culture and results at Jetts Hammersmith.

• Monitor social media comments and messages and respond in line with the Jetts brand tone.

• Keep reception, the gym floor and changing areas clean, tidy and presentable.

• Report maintenance and safety issues promptly.

• Work closely with the management team, support colleagues during busy periods and step in across the club when needed.

You’ll be someone who is:

• Friendly, confident and professional
  , with excellent communication skills.

• Reliable, punctual and organised
  , with strong attention to detail.

• Comfortable speaking with prospective members and supporting sales conversations.

• Creative and confident with social media, with an eye for creating engaging content.

• Comfortable using computer systems; CRM or POS experience is an advantage.

• Positive, proactive and keen to learn, develop and contribute to a team.

• Interested in fitness, sales or customer service, with a genuine commitment to putting members first.

• Free gym membership

• Ongoing training and development

• Opportunities to progress into senior sales or management roles

• A friendly, team-focused club environment where everyone plays their part

If you’re enthusiastic, people-focused and ready to make a real difference to the member experience, we’d love to hear from you.