Rental Operations Agent

Do you bring a genuine can-do attitude to everything you do? Do you enjoy working with people, even when things get busy? If so, this is the role you're looking for! You will work in a fast-paced environment placing the customer at the heart of everything you do. We pride ourselves on delivering unbeatable service and creating an environment where we can celebrate and recognise our employees for the great job they do!

• Owning the full rental experience from vehicle preparation, interacting with customers to handling returns.
• Providing excellent face-to-face customer service.
• Being a brand ambassador - positively promoting our products and services.
• Working towards targets to increase productivity and sales.
• Cleaning and preparing vehicles to ensure they are presented to customers in a safe, clean, and rental-ready condition.
• Ensuring that the rental car lot is organised and well-maintained

• A genuine can-do, positive attitude, above all else
• Someone reliable and motivated, who sees every day as a chance to improve
• Excellent communication skills
• Team-player
• Previous customer service experience is welcomed
• Someone who enjoys working flexibly as the role is annualised hours based, and who's comfortable moving between hands-on tasks and customer-facing work - no two days will be the same!
• A full valid driving licence with 12 months' experience

• 33 days holiday inclusive of bank holidays
• A discount account, giving you access to perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Employee Assistance Programme (EAP) provided by Health Assured - 24/7 support for your mental health and wellbeing
• Employee discounts on car rental across Avis Budget Group
• Opportunity to earn monthly commission London Kent United Kingdom
• A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology.
• We operate some of the most recognised brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.