MP & Councillor Enquiries Officer

Title:

MP & Councillor Enquiries Officer
* Contract Type:
Permanent and 6 month fixed term, Full time - 35 hours
Salary:
Starting from: £31,955 to £34,856 per annum (London weighted salary) or £27,796 to £30,482 per annum (Regional salary), dependant on experience
Grade: 5
Reporting Office:
London, Stratford or Manchester, Trafford
Persona:
Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)
Working Pattern: 9am-5pm or 8am-4pm
Closing Date: 8th October 2026 at 11pm

Please click for the role profile - MP & Councillor Enquiries Officer
 
Benefits include:
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more...
 
Previous applicants need not apply. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Join our Resolution Team at L&Q
 
L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of.

MP & Councillor Enquiries Officer
Are you an excellent communicator with a talent for building strong relationships and navigating complex enquiries?
We're looking for a proactive and customer-focused MP & Councillor Enquiries Officer  to join our dedicated team. In this rewarding role, you'll act as a key point of contact for MPs, Councillors and other stakeholders, ensuring enquiries are investigated thoroughly, managed professionally, and resolved efficiently.
 
No two days are the same. You'll coordinate responses across multiple teams, manage a varied caseload of complex enquiries, and play an important role in ensuring stakeholders receive timely, accurate and high-quality responses. This is an excellent opportunity for someone who enjoys problem-solving, working collaboratively across departments, and making a tangible impact on customer and stakeholder experience.
 
You'll join a supportive, experienced and highly motivated team where collaboration, continuous improvement and professional development are encouraged. While you'll have autonomy to manage your own workload, you'll work closely with your Team Leader and colleagues to share knowledge, identify improvements and continuously enhance the service we provide.

Your impact in the role
 
Act as a primary point of contact for MPs, Councillors and other key stakeholders, managing enquiries from receipt through to resolution.
Lead thorough investigations into complex and often multi-faceted enquiries, ensuring responses are accurate, balanced and delivered within agreed service standards.
Build and maintain strong working relationships with teams across Housing Management, Direct Maintenance and other business areas to coordinate high-quality responses.
Work collaboratively with subject matter experts to gather information, challenge where necessary, and drive a right-first-time approach.
Produce clear, professional and well-written correspondence that represents L&Q to the highest standard.
Monitor and manage multiple cases simultaneously, ensuring stakeholders receive regular updates and excellent customer service throughout.
Contribute to continuous improvement initiatives, helping to identify opportunities to enhance processes, efficiency and stakeholder satisfaction.
Support the wider objectives of the team and organisation by delivering excellent…