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Senior Customer Success Manager
Job in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-10-06
Listing for:
Salesforce
Full Time
position Listed on 2026-10-06
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management -
IT/Tech
CRM Systems & Management
Job Description & How to Apply Below
- We are looking for a Senior Customer Success Manager (CSM) to partner with nonprofit and NGO customers, helping them maximize the value of their Salesforce investment. In this role, you will act as a trusted advisor to both business and technical stakeholders, driving platform adoption, operational success, and long-term customer value
- This is a strategic, customer-facing role requiring strong Salesforce knowledge, consultative skills, and executive stakeholder management experience
- Serve as the primary point of accountability for Signature Success customers, ensuring an outstanding customer experience, retention, and growth
- Build trusted relationships with executive stakeholders, IT leadership, and business teams within nonprofit and NGO organizations
- Drive customer success through platform adoption, optimization, proactive guidance, and strategic planning
- Advise customers on Salesforce capabilities, releases, best practices, and potential risks
- Coordinate Signature Success services and collaborate across internal teams to deliver successful customer outcomes
- Act as a customer advocate during critical incidents and escalations, ensuring effective communication and timely resolution
- Support renewal and expansion opportunities by consistently demonstrating customer value
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
- Strong experience managing enterprise customer relationships and executive stakeholders8+ years of experience in Customer Success, Technical Account Management, Salesforce consulting, Solutions Architecture, or SaaS advisory roles
- Ability to translate technical concepts into business-focused recommendations
- Experience with Salesforce Nonprofit Cloud or a comparable CRM platform
- Excellent communication, presentation, and stakeholder management skills
- Experience leading cross-functional collaboration in complex customer environments
- Experience working with nonprofit organizations or NGOs
- Consulting or strategic advisory background
- Salesforce certifications such as Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, or Service Cloud Consultant Experience supporting enterprise-level customers in SaaS environments
Position Requirements
10+ Years
work experience
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