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Senior CSM – AI SaaS; EMEA Expansion

Job in Greater London, London, Greater London, W1B, England, UK
Listing for: lumalabs-ai
Full Time position
Listed on 2026-10-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management, Account Manager
Salary/Wage Range or Industry Benchmark: 75000 - 110000 GBP Yearly GBP 75000.00 110000.00 YEAR
Job Description & How to Apply Below

Luma is seeking a Senior Customer Success Manager – EMEA to own a portfolio of high-value enterprise customers, driving sustained growth in platform usage and expansion across accounts.

You will work at the intersection of commercial ownership, product usage, and customer strategy, partnering with customers to expand adoption across teams and use cases, using data and insights to drive meaningful growth.

Join us at lumalabs-ai as our next Senior CSM – AI SaaS (EMEA) Growth & Expansion in Greater London, England, United Kingdom.

The following role is for a Senior CSM – AI SaaS (EMEA) Growth & Expansion with lumalabs-ai.

Our team is growing, and we are hiring a Senior CSM – AI SaaS (EMEA) Growth & Expansion in Greater London, England, United Kingdom.

This role is for the Senior CSM – AI SaaS (EMEA) Growth & Expansion role at lumalabs-ai.

Position Requirements
10+ Years work experience
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