Managed Services Consultant - CCaaS
Listed on 2026-10-12
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
United Kingdom
- London
United Kingdom
- Remote
Full time
113276-JOB
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Job DescriptionSprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way () .
What you will do:Discover and realise ongoing success criteria for Sprinklr clients with the following:
Manage and optimise configuration of onboarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.
Identify platform gaps, and optimisation opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled.
Maintain platform relevancy according to changes business needs.
Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality.
Provide oversight on any additional enablement of the software deployment to be in line with current architecture and
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