Customer Experience Representative | Spanish Speaking

A career without limits

As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain.

It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.

This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.

So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.

We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.

We’re recruiting for CER courses starting from March 2027 onwards.

Due to high levels of interest, this vacancy may close early once sufficient applications have been received, so we strongly encourage you to apply as soon as possible to avoid missing out.

Successful applicants will be invited to attend final assessment centres at our Waterside Head Office (Heathrow). There will be limited dates in November and December.

Do you speak fluent English and Spanish? Are you passionate about creating memorable experiences for customers from around the world?

We're looking for exceptional individuals to join our Airport Customer Experience team at London Heathrow as Spanish Speaking Customer Experience Representatives.

This is a unique opportunity to play a key role in delivering the Iberia operation at Heathrow Airport. As part of a dedicated Spanish-speaking team, you'll predominantly support Iberia customers and flights, using your language skills every day to create a seamless and welcoming experience throughout the airport journey.

Whilst your primary focus will be supporting the Iberia operation, you'll also have opportunities to work across the wider British Airways operation across Heathrow, giving you exposure to a variety of customer experiences, operational environments and career development opportunities.

No two days are ever the same. One moment you could be helping a family begin their holiday to Madrid, the next supporting a customer making a connection to Latin America or providing reassurance and practical support during periods of disruption. Whatever the situation, you'll be there to make a positive difference.

As the face of both British Airways and Iberia, you'll play an important role in bringing two globally recognised airline brands to life, creating memorable experiences and helping customers feel confident, informed and cared for throughout their journey.

Please note that we reserve the right to close this advert early due to the volume of applications received.

As a Customer Experience Representative, you'll be at the heart of our airport operation, delivering exceptional customer service and supporting our Spanish-speaking customers throughout their journey.

Your responsibilities may include:

• Providing a warm, professional and personalised welcome to customers
• Supporting customers through check-in, boarding, arrivals and flight connections
• Delivering outstanding service to Iberia customers across the airport journey
• Assisting customers during periods of disruption with empathy, professionalism and clear communication
• Making announcements in both English and Spanish to keep customers informed
• Creating a welcoming and inclusive experience for Spanish-speaking customers
• Supporting premium customers with a tailored and seamless experience
• Helping to facilitate safe, secure…