Airline Groups & Reservations Consultant

Airline Reservations & Groups Consultant Wanted !!

Do you have experience of working for an airline and looking for a new challenge.

Key Responsibilities

Group sales and reservations handling
Taking reservations calls from both direct passengers and trade partners
Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build)
Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
Daily and monthly airlines sales reports and reconciliation
Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.
Taking calls from passengers and dealing with all aspects of customer service
Taking calls from Travel Agents & Tour operators
Occasional face to face dealing with passengers

Experience:

Minimum two years' experience in an airline reservations role
GDS knowledge preferably Sabre
Knowledge of fares and ticketing an advantage
Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash
Ability to work under pressure
Excellent telephone manner
Ability to work as part of a team Personal qualities:

Must be customer focused, well presented, and well spoken
Good time management and organisational skills
Must be professional whilst under pressure
Excellent attention to detail
Brilliant telephone manner
Ability to work under pressure
Flexibility Package

£30,000
Full time office based role
Monday - Friday working (8 hour shift)
Travel benefits

Interested please email (url removed) or apply here now