Airline Groups & Reservations Consultant

Location: North Acton

Airline Reservations & Groups Consultant Wanted  Do you have experience of working for an airline and looking for a new challenge.

Key Responsibilities Group sales and reservations handling Taking reservations calls from both direct passengers and trade partners Generating airline bookings, changes, ancillary, etc. and issuing/reissuing tickets / EMDs (auto and manual fare build) Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines Daily and monthly airlines sales reports and reconciliation Dealing with ticket reissues, upgrades, reroutes, lost tickets etc.

Taking calls from passengers and dealing with all aspects of customer service Taking calls from Travel Agents & Tour operators Occasional face to face dealing with passengers

Experience:

Minimum two years' experience in an airline reservations role GDS knowledge preferably Sabre Knowledge of fares and ticketing an advantage Good knowledge of MS Word, Excel, PowerPoint, Sabre, DDS and eSmash Ability to work under pressure Excellent telephone manner Ability to work as part of a team Personal qualities:
Must be customer focused, well presented, and well spoken Good time management and organisational skills Must be professional whilst under pressure Excellent attention to detail Brilliant telephone manner Ability to work under pressure Flexibility Package £30,000 Full time office based role Monday - Friday working (8 hour shift) Travel benefits Interested please email or apply here now