Panel Service Executive

Job Details

Customer Service Support Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar.

We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world. Our media colleagues are expert in understanding the changing media landscape. This includes audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media, their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimise investment.

You will be working across different projects to address the needs of advertisers, from Tik Tok, BBC, You Tube and Google – where we have pulled together all our latest thinking, our most up-to-date meters and our relationships with the online publishers such as Google and Facebook, and the result is something that we believe is the future of audience measurement.

Customer Service Support

London, Westgate

Competitive

Full time/Permanent/Hybrid working Includes Weekends and evening hours

Our Customer Service Support are the key relationship holders between Kantar and our Origin and Screenwise panel members, delivering an excellent level of service and important support to our panel. In the role of Customer Service Support, you would work closely with our regional Solution Techs and all other teams to ensure a flawless client‑centric service to our Panel.

• Responding to incoming calls from panel members and recording the outcome of calls in the contact history database
• Making outgoing calls to panel members to follow up on potential compliance issues or technical faults with the metering
• Collaborating closely with technicians whilst in panel member homes to perform interactive tests and quality checks
• Collecting information from technicians about the equipment in the panel members homes and updating a central database
• Collaborating with Continuous Improvement (CI) agents to identify and address areas for change in the service
• Providing support on ad hoc projects and initiatives
• Conducting validation checks to identify any issues with data held against a home that could impact data processing
• Work with the wider Origin team to ensure SLA’s (Service Level Agreements) and project deadlines are met

• Communication-strong relationship building and communication skills with internal partners and panel members
• Customer service-Polite and professional telephone manner with a positive work ethic towards problem solving
• Teamwork-proactive and strong self-motivated teammate who is happy to lend a hand when needed
• Problem solving-ability to work in a fast‑paced environment with proven experience of working to deadlines
• Performs tasks efficiently with a high level of accuracy
• Good interpersonal and administrative skills with a focus on work being accurately prioritised and completed in a timely manner
• Ability to multitask with a flexible attitude to work

At Kantar we have a coordinated way of rewarding our people based around a simple, clear, and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver. We go beyond the obvious, using intelligence,…