Finance Service Centre Assistant

The Finance Service Centre is an exciting team within the Finance Division king very closely with the Payments and Transaction teams, the Finance Service Centre assistant will provide friendly advice, guidance and other information about services provided by the Finance Department and is the first point of contact for all its customers. The team also maintains, contributes andadd to knowledge management documents, which are available on the Finance website, to aid internal customers.

• Provide first-line finance support to college staff and external users through the College’s service management system.
• Resolve requests and inquiries promptly, aiming for a first-contact resolution within a set timeframe before escalation.
• Log and track requests received via phone, Service Now, and in-person visits.
• Identify and escalate recurring issues to the Finance Service Centre Manager as needed.
• Complete ongoing training to stay updated on relevant policies, procedures, and customer service practices.
• Participate in additional tasks related to your role at the Divisional or College level as directed by the Finance Service Centre Manager.

• Recognised continuing professional development and training in customer care.
• Experience in a Service Desk/Call Centre environment, ideally supporting a large-scale and diverse environment.
• Excellent knowledge of financial systems.
• Ability to learn quickly, resolve problems the first time, and exercise initiative.
• Good interpersonal and organisational skills; good team player.
• Ability to communicate effectively and clearly to college staff and external customers, in writing and verbally.
• Commitment to Quality Standards and continuous improvement
• Ability to remain calm under pressure.
• Flexible approach to duties and willing to cover for others.

• Subsidised state-of-the-art gym membership
• The opportunity to continue your career at a world-leading institution and be part of our mission to continue science for humanity
• Benefit from sector-leading salary and remuneration package (including 43 days off a year and generous pension schemes)
• Get access to a range of workplace benefits including a flexible working policy from day 1, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme
• Interest-free season ticket loan schemes for travel
• Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing .

This role is full time, open-ended. If you require any further details on the role please contact:
Darrell McKenzie – Finance Service Centre Manager at

Attached documents are available under links. Clicking a document link will initialize its download.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

We reserve the right to close the advert before the stated closing date, should we receive a high volume of applications. It is therefore advisable that you submit your application as early as possible to avoid disappointment.

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