Veterinary Receptionist

Are you an experienced receptionist who thrives in a busy customer-facing environment? Do you remain calm under pressure, enjoy helping people and have the confidence to support customers during challenging or emotional situations?

We're looking for a friendly, organised and resilient Receptionist to be the welcoming face of Blue Cross. As the first point of contact for visitors, clients and callers, you'll play a vital role in ensuring every interaction reflects our commitment to providing compassionate support to pets and their owners.

As a Receptionist, you will provide a professional and welcoming reception service, supporting a high volume of visitors, customers and telephone enquiries. Working in a fast-paced environment, you'll balance front-of-house responsibilities with administrative tasks while ensuring customers receive a positive experience.

This role can be emotionally demanding at times, as you may support pet owners who are anxious, distressed or facing difficult circumstances. You'll need to be empathetic, resilient and able to communicate clearly while managing expectations professionally.

This full-time, permanent role involves working 42 hours per week. You will work 8.5-hour shifts between 8am and 8pm, Monday to Friday, plus one weekend in every four.

• Welcoming visitors and providing a professional and friendly reception service
• Acting as the first point of contact for customer enquiries, both in person and over the telephone
• Managing a high volume of calls and face-to-face enquiries
• Providing clear and accurate information to customers and visitors
• Processing bookings, payments, appointments and administrative requests
• Dispensing medication, admitting and discharging patients under veterinary supervision
• Maintaining accurate records using Microsoft Office and digital systems
• Supporting customers who may be upset, anxious or experiencing challenging circumstances
• Managing competing priorities while maintaining excellent customer service
• Working collaboratively with colleagues to ensure the smooth day-to-day operation of the service

You’ll be an experienced customer service professional who enjoys working with people and takes pride in delivering a positive customer experience. You’ll be confident managing a busy reception environment, balancing multiple demands and communicating with empathy and professionalism.

You’ll have strong organisational skills, be comfortable using digital systems and have the resilience to work effectively in an environment where conversations can sometimes be emotional or sensitive.

• Experience in a busy reception or front-of-house customer service role
• Experience handling a high volume of telephone and face-to-face enquiries daily
• Experience dealing with challenging, sensitive or emotionally charged customer interactions professionally and empathetically
• Ability to manage multiple priorities and remain organised in a fast-paced environment
• Strong communication skills, with the ability to adapt to different people and situations
• Good administrative and IT skills, including experience using Microsoft Office and digital systems
• Demonstrable resilience and ability to work effectively in an emotionally demanding environment
• Able to demonstrate and apply Blue Cross values

• Experience with appointment booking systems
• Experience working in animal welfare, veterinary, healthcare, charity or care environments
• Understanding of animal welfare issues and the challenges faced by pet owners

The first stage of the recruitment process will be a competency-based interview. Candidates who are successful at this stage will be…