Housing Officer, Customer Service​/HelpDesk

£38,750 per annum – Permanent – Full Time – Hybrid (1 Office Day per week/ on site or from home)

This is a great opportunity to join the Housing team at Wandle Housing Association. We’re looking for an individual with a strong passion for helping people to join as the Housing Officer.

This is a fantastic opportunity for you to step into a housing officer role in a highly ambitious and forward-thinking organisation striving to deliver excellence in customer service delivery. We are looking for passionate people who want to make a difference and improve the neighbourhoods our customers live in.

• Manage and own a neighbourhood housing patch:
  Deliver a visible, customer-focused housing management service, building strong relationships with residents and stakeholders to sustain successful tenancies and thriving communities.
• Lead on tenancy and neighbourhood management:
  Manage tenancy-related matters including tenancy breaches, tenancy changes, safeguarding concerns, estate issues, legal enforcement, and resident support interventions.
• Provide proactive customer support and problem resolution:
  Respond to resident enquiries, conduct tenancy visits, coordinate with internal and external partners, and ensure customers receive timely, effective solutions and support

• Proven tenancy management knowledge and experience, including tenancy enforcement, tenancy changes, neighbourhood management or housing-related casework.
• Strong customer service and communication skills, with the ability to engage professionally with residents, partners and colleagues.
• Experience managing complex cases and competing priorities while meeting deadlines and maintaining high-quality service delivery.
• Knowledge of safeguarding, vulnerability, domestic abuse, anti-social behaviour or other resident welfare issues and the appropriate interventions.
• Excellent relationship-building and partnership-working skills to achieve positive outcomes for customers and communities.
• Desirable
  :
  Housing qualification (CIH or equivalent) or relevant Housing

Wandle offers great benefits across the business, please see the link for our Recruitment Pack here
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Wandle is committed to being an inclusive employer where everyone is welcome! No matter your race, religion, gender, sex, sexuality, ethnicity or if you have a disability. We encourage all to apply and everyone feel safe in the knowledge that hiring decisions will not be decided based on any of these criteria.

If you need any reasonable adjustments during the hiring process, please do reach out to us to let us know how we can best support you to put your best self forward.

Please note we are unable to sponsor Visa's, so to be able to work for Wandle you must already have and be able to provide proof of your Right to Work in the United Kingdom.