Customer Support Representative; Italian Speaker

• At Open Table, you’ll support an incredible community of restaurants and hospitality businesses who rely on our technology every day
• We’re looking for people who genuinely want to help: listening, asking the right questions, solving problems and taking ownership to get customers back on track. You don’t need to know everything about our technology from day one; if you’re curious, comfortable with tech and care about giving customers a great experience, we’ll teach you the rest
• Support our customers across phone, email, chat and Whats App
• Listen carefully, ask the right questions and understand what the customer actually needs
• Investigate and troubleshoot problems rather than simply following a script
• Take ownership of customer issues and see them through to resolution
• Explain solutions clearly and confidently, without unnecessary technical jargon
• Build your knowledge of Open Table so you can help customers get the most from our products
• Know when to keep investigating and when to bring in additional expertise
• Adapt your communication style to customers across different markets and cultures
• Accurately record customer interactions in Salesforce
• Help make every interaction with Open Table a positive one

• Generous parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
• Work from (almost) anywhere - wherever you do your best work
• Mental health and well-being - company-paid therapy sessions through Spring Health, company-paid subscription to Head Space, and company-wide weeks off a year so the whole team can recharge

Please note:

you must be able to speak and write fluently in both Italian and English to be considered for this role

You’re probably someone who hears “I can’t get this to work” and instinctively wants to figure out why. You’re patient enough to listen, curious enough to investigate and determined enough not to give up at the first hurdle

Strong listening and communication skills, with natural curiosity and a logical approach to problem solving

You’ll bring:

Experience in restaurants, hospitality or software support is a bonus, but it isn’t essential. If you’ve worked in hospitality yourself, you may already understand just how important it is to have someone reliable at the other end of the phone when you need help

What we care about is how you think and how you treat people

The confidence to work in an environment where you won’t always have a script telling you what to sayThe ability to remain calm and helpful when a customer is frustrated with a strong sense of ownership and accountability

Confidence learning and navigating technologyA genuine desire to help customers and provide brilliant service

Openness to feedback and a desire to keep learning

Fluent written and spoken Italian and English At least 1 year of customer support experience, across phone, email, chat or similar channels

You don’t need to be a technical expert