Customer Service Representative
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Customer Success Management
About Us
At Splendwereon a mission to fundamentally change the way people own andoperatea vehicle. With a strategic focus on rideshare we provide our customers with straightforward no-strings-attached access to vehicle ownership. But wearentjust about fast-tracking the transition to green mobility leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles.
Youll be excited to work in this role if...- You enjoy helping people and take pride in turning a tricky query into a great customer experience
- You want to be part of a fast-paced phone-based team where every call makes a real difference to someones day
- Youre looking for a role where you can build strong communication and problem-solving skills within a supportive collaborative team
As our Customer Service Representative you will act as the first point of contact between Splend and our current and potential customers in Australia and the United Kingdom. This is a phone-based role located at our London office in which you will be responsible for supporting our customer facing teams and the hubs across Australia and the United Kingdom by resolving any queries or enquiries in a timely and accurate manner.
This is an exciting time to be joining us and would suit someone passionate about Customer Service.
Key Responsibilities:
- Working to manage customer interaction queries issues questions and complaints.
- Ensuring all interactions are managed in our CRM system and ensuring all communications are noted and updated after each interaction.
- Contacting customers proactively and reactively to help manage their vehicle servicing times prior to due date.
- Building sustainable relationships and engaging customers by going the extra mile.
- Working to meet personal and team qualitative and quantitative targets.
- Follow all compliance measures and provide accurate response both verbally and written.
- Keep accurate record keeping in CRM (Zoho)
- Collaborate with relevant departments to provide a positive solution to the customer.
- Be a team player and add value to the Splend daily.
- Ability towork weekends as required.
Key Requirements:
- Minimum 1 years experience in a customer service position.
- Be a natural problem solver.
- Have superb communication skills both written and verbal.
- Be tech savvy and quick pick-up new systems with ease.
- Present a cheerful positive manner and show a willingness to help our customers.
- Strong customer service focus and commitment to excellence.
- Effective time management and organisation skills.
- Experience using Zoho (preferable).
Benefits & Support
Bonus scheme:
Opportunity to earn based on your performance
Annual leave:25 days bank holidays
Day off for your Birthday!
Dedicated Learning & Development platform
Private Health Insurance and Monthly Wellness Allowance
Employee Assistance Program
Our Process
Intro with our Talentteamtounderstandyour backgroundaspirationsand answer your questions.
Interview with the hiring manager to discuss your experience and how it aligns with this role.
Where it applies well ask you to complete a practical case study.
Final interview to discuss
Splendslong-term vision and to check any remaining questions.
Diversity & Inclusion
At Splend we value diversity and inclusion and consider it key to our success. Were dedicated to fostering a workplace where everyone is respected and supported. We celebrate differences in race gender age sexual orientation religion and ability seeking diverse perspectives to drive us forward.
If this role sounds like you but youre not quite sure if you meet every requirement apply anyway. Were interested in the whole person - your attitude your potential and what youd bring to the team - not just a checklist of credentials.…
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