Membership Engagement Executive

We are looking for a relationship focused Membership Engagement Executive to join our team. You will help deliver an outstanding member experience through proactive relationship management, engagement activity and member support, helping members make the most of their membership.

Job Type Fixed-term contract until 31 March 2027 (maternity cover)

Location Central London (Bloomsbury)

Salary £35k with excellent benefits including 25 days holiday, private healthcare, leisure travel insurance, health & wellbeing allowance, interest-free season ticket loan and cycle-to-work scheme

Hours 35 hours per week; hybrid working (2-3 days in the office per week)

• Act as a first point of contact for member enquiries, providing timely and professional support.
• Build productive relationships with members and develop an understanding of their priorities and needs.
• Deliver proactive account management and onboarding for new members throughout their first year.
• Hold regular meetings, calls and check-ins, connecting members with relevant FDF services, events, committees, working groups and expertise.
• Encourage participation across FDF events, forums and networks to support member engagement and retention.
• Monitor engagement, identify signs of disengagement and escal… member risks and concerns with supporting information and recommendations.
• Gather member feedback and identify member stories, testimonials and case studies.
• Maintain accurate member, prospect and engagement records in the Membership and Data Management system.
• Support membership communications, events, annual renewals, prospect research and recruitment campaigns.
• Work collaboratively across FDF to provide a joined-up, member centred experience.

Experience in customer success, account management, membership, stakeholder engagement or customer service roles.

• Experience building and maintaining effective relationships with external stakeholders.
• Experience using CRM or membership platforms and maintaining accurate records.
• Communicates clearly with a range of stakeholders and adapts information to their needs.
• Manages multiple priorities while maintaining accuracy and attention to detail.
• Demonstrates a proactive, self-motivated and customer-focused approach.
• Good organisation and administration skills, with confidence in using reporting tools.

We’re based in the heart of central London in a modern, bright open-plan office. We have a friendly work culture with great break-out spaces, quiet booths and opportunities for flexible-working. Our ‘Feel Good for Life’ team regularly organises events and activities to promote positive health and wellbeing.

Equal Opportunities: We are an equal opportunities employer and welcome applications from all backgrounds. We are open to discussing flexible working arrangements and reasonable adjustments for disabilities or medical conditions.

Recruitment privacy notice :This is the privacy policy relating to the protection of FDF job applicants' information. The FDF will ensure that data is always processed in accordance with the provisions of relevant data protection legislation, including the General Data Protection Regulation (GDPR).

The FDF employs over 70 people in London, Edinburgh and Wales.

We are organised in teams, providing expert advice and managing a wide variety of issues on behalf of the industry.