Workspace Experience Ambassador

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. We’re seeking talented professionals who thrive in fast-paced environments and are eager to drive meaningful change. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.

Whether you want a career that could take you to the top or an exciting new direction, we offer opportunities, support and rewards that will help you stand out, fulfil your potential, and ultimately make your mark on something truly exciting.

The role of Workspace Experience Ambassador is to ensure the highest levels of client, colleague and visitor experience and care. To consistently deliver service excellence and drive to provide seamless colleague experience, and all floor duties are attended to, adding value at every opportunity. The experience ambassador should be self-motivated individual who has an instinctive customer centric approach that anticipates our client colleagues & visitor needs and lives the Customer Experience Vision: “We pledge to create exceptional, memorable experiences for Client colleagues and visitors.”

The role of Workspace ambassador is based across all colleague areas around the building and meeting room floors to ensure each meeting room and colleague space is attended to (up to 20 meeting rooms per floor) and guests are hosted to their meeting rooms. As the Workspace ambassador for our HSBC colleagues and partners, your role will be a hybrid approach across all levels at HSBC Global headquarters promote service excellence for visitors and a community feel within the workspace environment while taking ownership of workplace facilities such as.

• All office and client colleague working areas.
• Collaboration areas.
• Break out, relaxation and community spaces.
• Meeting rooms.

Working hours/pattern:
Core service hours of Workspace Ambassador are . These hours are covered by the team on a shift rota basis, working Monday to Friday, 40 hours per week.

• To ensure that all visitors experience service excellence consistently, providing a warm, courteous, and prompt welcome on arrival and throughout the client journey.
• Proactively engage with employees, understanding their needs and providing on-the-spot solutions or guidance, ensuring daily interactions contribute to a positive work environment.
• Fluency of both internal and external VIPs to constantly recognise and deliver service excellence.
• Communication between team members to ensure smooth transitions throughout the building.
• Curate, manage and support bespoke events and experiences initiatives, aimed at gathering feedback, encouraging interaction, and building a sense of community within the workplace.
• Support and drive ongoing projects and initiatives, acting as liaison between key stakeholders within the HSBC ecosystem to ensure impactful and alignment within the broader employee community.
• Conduct floor walks and observations to maintain a pristine, operational facility as well as monitoring…